FAQ
What are your Delivery Options?
- Cash on delivery (3-6 working days)
- Self Pickup from our Brand’s office
- Same day delivery
- Next day delivery
Which Courier Companies do you use?
- Call Courier
- Leopard Courier
- Swyft Logistics
- M&P Logistics
- PostEx
How long does it take to receive my order?
Delivery times depend on your location. Typically, domestic orders take 3 to 5 business days, while international orders may take longer. Check our shipping information for more details.
Do you ship internationally, and what are the shipping costs?
Yes, we offer international shipping. Shipping costs vary based on your location and will be calculated during the checkout process.
What is your return and exchange policy?
We offer a hassle-free return and exchange policy. If you're not satisfied with your purchase, contact our customer support within 7 days for assistance
How can I track the status of my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your order's status on our website.
Can I modify or cancel my order after it has been placed?
Use this text to answer questions in as much detail as possible for your customers.
What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, and American Express, as well as PayPal for a seamless and secure transaction.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@totsnkids.com
Other inquiries? Let's chat.
Please email us at shop@totsnkids.com